At Gulkanda Foods & Co., we take immense pride in the quality, purity, and safety of our traditional food products. Because our offerings consist of consumable food, we maintain strict guidelines regarding returns and refunds to ensure food safety and hygiene.
1. Eligibility for Returns & Replacements
Due to the perishable and consumable nature of food products, we generally do not accept standard returns or exchanges once an item has been delivered. However, we will gladly issue a replacement or refund under the following exceptional circumstances:
Damaged in Transit: The outer packaging or product seal was severely damaged upon arrival.
Defective or Spoiled Item: The product received is spoiled, expired, or compromised due to a manufacturing defect.
Incorrect Item Delivered: You received a product entirely different from what you ordered on our webstore.
2. Reporting an Issue
To be eligible for a replacement or refund due to damage, defect, or incorrect delivery, you must:
Notify our customer support team within 48 hours of receiving your order.
Provide your order number, registered contact details, clear photographic evidence of the damaged or incorrect product, and a snapshot of the package label.
3. Non-Returnable Scenarios
Refunds or returns will not be granted in the following cases:
Change of mind after purchase or delivery.
Improper storage by the customer (e.g., failure to store in a cool, dry place away from direct sunlight, or improper handling after unsealing).
Minor aesthetic damage to outer cartons that does not affect the safety or seal of the consumable product.
Purchases made through third-party platforms (such as Amazon or Flipkart), which must instead follow the return and refund policies of those respective marketplaces.
4. Refund Processing Time
If your replacement or refund claim is approved by our quality team:
Replacements: A fresh replacement item will be dispatched within 3 to 5 business days.
Refunds: For prepaid orders, approved refunds will be credited back to your original payment method (UPI, Netbanking, or Card) within 7 to 10 business days.